I have a computer which previously had Rapid7 agent installed. But the program isn’t listed for uninstall in Programs and Features, and some of the directory structure from the previous install is missing.
I can’t re-install the agent without first uninstalling a busted agent. Is there a cleaner tool which can remove everything from a failed or broken installation?
I had a similar issue today, I renamed the directory then deleted the registry entries found using –
reg query HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\ /f “Rapid7 Insight Agent” /s
I then ran the installer and it installed as it should.
After I verified all installed and was working correctly, I deleted the directory I renamed earlier.
hope this helps and isn’t to late
Thanks for your response! I really appreciate it. To clarify, I am seeing many objects in [truncated]\Products with hexadecimal names. You’re saying I should delete the entire hex named object which the query identifies as the one used by R7?
When I ran the reg query above it found several similar to this -
When selecting the key on the left you see various R7 info on the right, all related to that particular R7 installation, sooo I deleted the entire key. since it’s no longer relevant anyway.
I have not experienced any adverse side affects from doing so, and the new installation creates its own new key, so hakuna matata I say
Have you tried downloading the agent then running as administrator (may need to extract the zip to get to the files)
msiexec /x agentInstaller-x86_64.msi