Hello All,
We planning to use create Incidents Action in ServiceNow in the latest version. I can see fields like category, assignment group and description. Due to our scenario, we cannot use default Incident table. .We wanted to create in custom table (For ex: :table" : U_sec_incidents.) However, we unable to use custom table in published fields or in 'Additional Fields" box.
How can we set custom tables in servicenow create incident ?
Thanks,
Amarnath K
Adding to the discussion - Create Incident action is creating the incident in https://instancename.service-now.com/api/now/table/Incidents . Servicenow plugin is set to use default table.
We require to create in https://instancename.service-now.com/api/now/table/u_security_incidents. we unable to do this now.
How can I request this option of “custom Table” included in Servicenow plugin ?
Sharing an update to my question for others to make benefit of it.
To create incidents in the custom table, I have used ‘Create_CI’ action and mentioned all the required information including the table name in the JSON format.
Using JSON input, i can able to create or update my servicenow incidents that available in the custom table of servicenow.
For this, you need to understand your custom table name and how it is being called via servicenow API as insightconnect servicenow API to call.