hi,
I am trying to automate -
- Tickets get automatically created in ServiceNOW when any new investigation with high or critical severity is triggered
- If ticket in ServiceNow is updated, the status of investigation is updated as well.
For this I have identified these 3 steps;
Step 1 - ServiceNow plugin installation and connectivity - ServiceNow | Automation Documentation
Step 2 - Workflow 1 - Create Incident in ServiceNow from IDR Investigation
- Rapid7 Extensions
Step 3 - Workflow 2 - ServiceNow Monitor for Incident Changes - Rapid7 Extensions
Now step 1 and step 2 works for me, but in step 3 I am not sure how to associate workflow 2 to workflow 1 so it automatically monitors all the incidents created corresponding to each investigation in workflow 1.
Please suggest what am I missing here.
Thanks
Harsh Raj Singh