ServiceNow Incidents - Created from InsightVM

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JIRA Ticketing Formatting

Question for the R7 community has anyone figured out a way in the remediation project ticketing connection to provide JIRA a way to format the info that is being presented? I am trying to use the syntax provided by the platform, but the formatting just pukes in the the ticket. Syntax’s being used $PROJ_UUID The project uuid. $PROJ_NAME The project name. $SOL_NAME The solution name. $SOL_ADDL_INFO Solution Additional Information. $SOL_FIX Solution Fix Steps $SOL_URL Solution Referenc…