We’re trying to refine the description field in ServiceNow to contain more information. We’re having some struggles injecting line breaks into the field so that the data isn’t one giant line. Has anyone had success getting line breaks into the description field?
in the REST API it is \n I don’t know if insightVM translates this though
I’ve tried injecting the \n as text and the JS break {’\n} and XML break <.br. /. > with out success.
Give this a shot:
The ServiceNow ticketing connection is a single text box that doesn’t allow returns. It looks like this is what the person trying to create tickets in Jira is doing as well. This isn’t something we can do within the ServiceNow configuration.
In case anyone else comes across this issue. HTML encoding is disabled within the Description section, but it is not within the Comments section. In order to insert new lines, format the code as follows: [code]HTML[/code.] (take out the periods)
Example:
[code.]
<p.><font color=“#ff0000”.><b.>Project Name</b.></font.>
<br/.>
$PROJ_NAME
</p.>
<p.><font color=“#ff0000”.><b.>Solution</b.></font.>
<br/.>
$SOL_NAME
</p.>
<p.><font color=“#ff0000”.><b.>Additional Information</b.></font.>
<br/.>
$SOL_ADDL_INFO
</p.>
[/code.]