I know there are few discussion that happened on this topic earlier, but I did not see any resolution. has anyone successfully implemented ServiceNow integration with InsightVM? I have completed the configuration and was successfully able to create incident ticket in ServiceNow, but anytime the ticket status changes, say from Active to HOLD or to Resolve, Rapid 7 closes the existing ticket in Remediation project and then creates a new incident ticket. Now I have 3 tickets for same vulnerabilities. Comment I see in the new ticket is:
Created ticket because previous ticket INC15539911 (050d5d5c4704bdfssffs14175cf848436d4358) had a done mapped status of AWAITING_VERIFICATION via status of 6. Please adjust mappings if this was not the case.
Created ticket because previous ticket INC15533912 (766179cc8704b954dfsadfc6ccaec0ebb3556) had a done mapped status of WILL_NOT_FIX via status of 8. Please adjust mappings if this was not the case.
Created ticket because previous ticket INC15539911 (050d5d5c4704bdfssffs14175cf848436d4358) had a done mapped status of AWAITING_VERIFICATION via status of 6. Please adjust mappings if this was not the case.
Mapping that I have is:
Remediation Solution Status -->SNOW status
Awaiting Verification → Resolved
Will Not Fix —> On Hold
Any insight on how to fix this is greatly appreciated.