Rapid7 not reply to my request for quote or information

InsightIDR
1

Hello,

I’m quite frustrated over Rapid7 not replying to my emails asking for the pricing of IDR. In addition, I submitted it on its website for a week but have yet to receive any reply.

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It should be noted that I have been receiving emails from its system, including the trial, and frequent email subscriptions/updates.

Does any one experience the same thing?

2

Can I ask what email you’re sending these requests too? Each region should have it’s own AE that you can work with.

3

I’ve sent to the official emails “sales@rapid7.com” two times, forwarding the email to “info@rapid7.com” for one time.

4

Any support?

5

Hey, I reached out about this internally and it looks like there’s already a case opened for you and your team but it’s waiting for an AE to be assigned at the moment. I think there was some shuffling on the team. But rest assured an AE will be reaching out to you shortly through a separate email.

1 Like
6

Thanks for the useful information! Actually, I did not expect that a reply or an acknowledgment took too long like this. Btw, your reply is highly appreciated.

7

It has been more than one month since the trial of Rapid7 IDR and roughly two weeks since I’ve contacted Rapid7 for pricing, but I have yet to receive any correspondence from them. It’s quite unbelievable!

8

Hi @ntran_quoc,
can I ask which region you are in?

Thanks

9

Hi, I’m from APAC region (Vietnam).

10

Hi @ntran_quoc I’m sorry, I was hoping I could help you in case you were in EMEA, I have no contact with Sales APAC.

1 Like
11

@ntran_quoc Please email me directly and I will make sure this gets to an Account Executive ASAP. Jerilyn_Kaye@rapid7.com

12

I was contacted by Rapid7 representative last week. Thanks so much!