Rapid7 agent are not communicating the Rapid7 Collector

Rapid7 Agent are not communicating with R7 collector and it is facing some communication issues even after require ports are open on firewall .

Thanks for reaching out. This is something our support team can best assist you with by reaching out at: https://r7support.force.com/

I did raised case they just provide me the KB article,I would need some one need to really help

Hi sdasoji,

In order to put us in a better position to assist, can you please clarify which Rapid7 solution you are referring to? I suspect it is InsightIDR, but at the same time it is possible for InsightVM customers to have agents deployed with the desired goal of having the assets with agents installed reporting into a collector.

In the meantime, if I assume that you are referring to InsightIDR, can you help me understand what you are seeing (or not seeing), and why you feel that these agents are not reporting into a certain collector? For context, the agents can report directly into the Insight Platform OR any collector that you have deployed. When it is time for the agents to check in, they run an algorithm to determine the fastest route. And so it could just be that these agents are reporting directly into the Insight Platform.

If you review the help link below, it outlines the networking requirements needed for the agent to report into the Insight Platform and also the requirements needed for the agent to report into any collectors you have deployed:

I know that you said you have made the proper firewall rule changes, but can you just double check this page and confirm? Assuming you have made the proper changes, this brings me back to my original question - can you help me understand what you are seeing (or not seeing), and why you feel that these agents are not reporting into a certain collector?

Thanks!