Logs missing from all sources – anyone else seeing this?

InsightIDR
1

Hey everyone,

Is anyone else noticing that all logs have disappeared from every source in their tenant for the past ~30 minutes? The status page shows everything as “all good,” but that’s definitely not the case — there’s nothing coming in at all.

Just wondering if this is a widespread issue or something local to our environment.

Thanks!

2

All my Collectors, Event Sources and Honeypots have disappeared. Erm, support I have a problem .

3

Yes - We have the same issue. I’ve raised a P1 case as it also seems to be affecting the generation of investigations.
So far, no response from R7.

Seems it’s a wider AWS outage if we look at downdetector but, I’m quite concerned that no investigations are being generated.

4

InsightIDR - Data Collection, Processing and User Interface DegradationSubscribe

Investigating - We are currently investigating an issue affecting InsightIDR. Users may experience degraded performance impacting data collection, processing, and elements of the user interface.
Nov 04, 2025 - 13:52 UTC

5

Identified

The issue has been identified and a resolution is being implemented.

Posted 1 minute ago. Nov 04, 2025 - 14:22 UTC

1 Like
6

Everything appears to be back to normal here now.

7

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 04, 2025 - 14:54 UTC

8

On my side logs are not being processed as expected yet.

9

any official resolution explanation?

10

Hi Mike,

if you would like to be provided an RCA for this incident please submit a support ticket

David

11

Hi David, thanks, my support ticket is 09980834 where we are waiting for answer :grinning_face: