ITSM integration field mapping

Hey all.

Looking to see if anyone that has an active itsm integration up and running with remediation projects? I am looking for potentially more context around the optional field mapping. I wanted to see if we are able to use additional syntax to fill out the ticket more than what is generally provided? I am not well versed at knowing the defaults for service now syntax, but my goal here would be to find out what it takes to fill the certain fields:

  • Contact Type
  • Caller
  • Symptom
  • Impact
  • Urgency

Thank you!