We don´t have logs from any log source since half an hour…
hello . it seems that we had a similar problem between 28/10 00h and 2h Paris time.
Finally we got this response:
*"Hi *
Thank you for your patience.
We have identified the source of the issue you reported, and action has been taken to remediate it. Most services should now be back returned to normal operation, However you may still experience a delay with log search alerts during the recovery.
Can you please check on your side and let us know?
Kind regards,
Rapid7 Support"
Mike,
I hope you’re keeping well.
Apologies for the delay in getting back to you here. It looks like the issue you experienced was related to a service degradation on our side — you can find more details on our Status Page here: Rapid7 Status - IDR - Delays in Log Search Data (EU)
The incident has since been resolved and is currently in monitoring, so things should now be returning to normal on your end.
Could you please confirm if everything is looking better, or if you need any further assistance, please don’t hesitate to reach out to us via a Support ticket.
Regards,
Ryan Caren
Manager, Technical Support
It seems as if this issue is happening again today for the 2nd night in a row…
@josh.davies this should be resolved now
David
really? not in my tenants… 