Integration with Service Now

Looking to see if anyone has experience in controlling the content flowing into ServiceNow - all the data points are there and the integration is working as we would expect, but we can’t get the content in the ticket created to be formatted in a pleasing manner.

It’s all a blob of text, line breaks don’t occur where they should, links aren’t active, etc.

Anyone have tips in how to inject HTML or otherwise better format the tickets it creates coming out of a remediation project in InsightVM?