InsightVM cloud diagnostics: AWS S3 issue

InsightVM
1

Hello,

While performing scan diagnostics from security console (localhost:3780), I get this result:

failed to connect to (https://s3-ap-southeast-2.amazonaws.com/…insight.rapid7.com/connection_test.txt: Connection reset (latency 673 ms)

All other network and cloud diagnostics have passed.
Exposure analytics web and insight data show latency of 670ms and 814ms however the test status is passed.

Regards

2

So the connection to the AWS S3 endpoint failed which explains why there’s a discrepancy between what you see in the cloud compared to the console. Typically speaking this means there’s an internal firewall or routing rule blocking that access. However at time we have seen our own endpoints being unresponsive.

For this I suggest creating a support ticket specific for your environment.

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