InsightVM and ServiceNow integration creating duplicate tickets in ServiceNow

I have set up the InsightVM/ServiceNow integration and everything is working fine except when the Rapid7 agent reports back to InsightVM that the vulnerability is not remediated it opens a new duplicate ticket in ServiceNow with the following comment added to the ticket: The remediation related to this ticket has been reopened (1590777009791)

Rapid7 support says this is expected behavior, documentation says it should be added to the same ticket.
Is there a way to either turn automated commenting off or have the comment created in the existing ticket? TIA