Hi,
Just want to get a second opinion on this.
I tried leveraging the InsightIDR free (I suppose) automation integration with Jira ticketing system. Just a basic one actually.
Reference: Create a ServiceNow or JIRA Ticket | InsightIDR Documentation
But I cannot seem to make this work, having a lot of issues like I need to consult my Jira administrator for credential issue and stuff which I don’t understand as I am the Jira administrator 
Turns out that when I included InsightConnect as trial basis in my platform, all the issues I encounter above vanished and I have the automation working.
So in essence, for InsightIDR-Jira Ticketing, it does require an InsightConnect license for it work and it isnt free at all. Am I right on this or I missed something?
Best Regards,
Nowel