Currently it seems you can only create a INCIDENT with the SNOW plugin for InsightConnect, are there any plans to add the creation of a Service Request? (SREQ)
I am not aware of any current plans to add that functionality, but you can use the Feedback link in the top-right of the screen in ICON to request additional functionality to be added to a plugin and it is something our development team can take a look at.
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Requests be added as a whole to the plugin but it didn’t get traction.
Currently, I have scripts that pull and update my ServiceNow Requests, not very maintainable.
Thx for the reply.