Insight Platform Down?

InsightIDR
1

Hi everyone,
Is anyone else experiencing issues with Insight not loading?

After authenticating, the platform just keeps spinning and never finishes logging in.
This started happening about 30 minutes ago.

I checked status.rapid7.com and everything shows as operational, so I wanted to ask here.

Is anyone else seeing the same behavior?

Thanks.

2

Hi Mike,

I hope you’re doing well. Our status page (status.rapid7.com) has now been updated to reflect our recovery from the brief period of intermittent inaccessibility.

You can find the incident details here:

Thank you for your patience while we investigated. If you have any follow-up questions or need further assistance, please feel free to open a support case and our team will be happy to help.

Best regards,
Mark

3

I had issues that looked exactly like what you are describing. We block packets based on GeoIP and the platform was referencing some IPs that Amazon had migrated to using that were in Germany. The IPs then moved back to US data centers.

4

Our login to the Insight platform does indeed require access to the EU, our IDP provider is hosted in the EU region.

However once you are logged in, your region specific instance is what your browser talks to.