I was reading the documentation on how to diagnose issues with the insight agent. The documentation lists the command to run like this: ir_agent.exe -diagnose -region us-east-1 -proxy https://user:password@10.1.2.3:8443
So I copied and ran this command verbatim, and I get the following text back from running the command: flag provided but not defined: -diagnose
The proxy command is only necessary when you are expecting the agent to communicate through a proxy. Can you try running the command below and let me know what your results are?