From last two month i got an error from one of the scan engine said that Failed (Scan failed to start on engine [ID: 109]: The scan failed to start because the engine is not responding. A InsightVM administrator may correct this failure by consulting the administrators guide.) but don’t know which guide they refer i gone through every page by page rapid7 guide… Can anyone help me how to resolve this issue.
Steps already performed:
already run a repair and build the scan engine 2-3 time.
already done the console to engine and engine to console pairing many times. but issue still persists.
hello sounds like you need to dig into the logs and see what the issue is. once you start a scan and it fails you can download the log and look. recently I had an issue where my scan was failing and in the log I had found that my endpoint protection quarantined nmap.exe. once I resolved it took off just fine. tl;dr check your scan logs
@pete_jacob is right, it’s a good idea to start digging into the logs so you can see specific error messages and pinpoint the exact issue. Here’s a good resource to get started with troubleshooting. It talks about the purpose of each log and how you can access them:
If you’re not having any luck with troubleshooting, I’d recommend opening a case with Support. They can dive into your environment moreso than we can here on the forum.
For what it’s worth, I just had this same issue. I resolved it because I had added a shared credential and scoped it down to two IP addresses within a site. For some reason, having it scoped to the two IP’s caused this error. Once I removed the IP scope in the shared credential, this issue was resolved.
