This new plugin enables an InsightConnect workflow to manage all aspects of HappyFox tickets and attachments. Below are some of the most popular plugin’s actions and use cases.
The connection configuration accepts the following parameters:
- Create a ticket
- Create a ticket with attachments
- Delete a ticket
- List tickets
- Create inline attachment
This action allows you to create a new Ticket.
category, email, name, subject and visibleOnlyStaff are the only required fields.
When InsightConnect receives a new incident from IDR or IVM, a new ticket is created for a team to pick up.