HappyFox
This new plugin enables an InsightConnect workflow to manage all aspects of HappyFox tickets and attachments. Below are some of the most popular plugin’s actions and use cases.
Environment:
Cloud
Connection:
The connection configuration accepts the following parameters:
- apiKey
- authCode
- subdomain
Actions:
- Create a ticket
- Create a ticket with attachments
- Delete a ticket
- List tickets
- Create inline attachment
Details:
Create Ticket
This action allows you to create a new Ticket.
category, email, name, subject and visibleOnlyStaff are the only required fields.
Use Case:
When InsightConnect receives a new incident from IDR or IVM, a new ticket is created for a team to pick up.