- Create and update FreshDesk ticket
- Get list of FreshDesk tickets
- Get ticket by ID
This new plugin enables an InsightConnect workflow to manage all aspects of a FreshDesk Ticket. Below are some of the most popular plugin’s actions and use cases.
This action allows you to create a new Ticket.
Description, Priority, Status and Subject are the only required fields.
When InsightConnect receives a new incident from IDR or IVM, a new ticket is created for a team to pick up.
The connection configuration accepts the following parameters: