FreshDesk
Key Features:
- Create and update FreshDesk ticket
- Get list of FreshDesk tickets
- Get ticket by ID
Environment: Cloud
Actions:
This new plugin enables an InsightConnect workflow to manage all aspects of a FreshDesk Ticket. Below are some of the most popular plugin’s actions and use cases.
Create Ticket
This action allows you to create a new Ticket.
Description, Priority, Status and Subject are the only required fields.
Use Case:
When InsightConnect receives a new incident from IDR or IVM, a new ticket is created for a team to pick up.
Connection:
The connection configuration accepts the following parameters:
- apiKey
- domainName