Data Export | ServiceNow

Hi Guys,

Does anyone have prior experience on exporting incidents and investigation from InsightIDR to ServiceNow ticketing system? May I know if there are something that needs to be specifically configured or I need to take note of?

We reference the integration here: ServiceNow | InsightIDR Documentation

Currently the servicenow guy am talking with created a REST based for this on his side and provided me with the URL and the basic authentication. Just that if we tried to export the Incident details to ServiceNow it always says “Exporting to ServiceNOW Ticketing Failed”. No errors on the communication going to the URL as we opened any outbound communication from the collector in use.

Also tested the details given by the SNOW guy thru postman, it works as expected and a ticket was created in SNOW.

Any suggestion is much appreciated.

Best Regards,
Noel

Hey Noel,

I think you opened a ticket with support about this also, right? An engineer should be in touch with you shortly to discuss this in more detail with you, but for now I can tell you that the ServiceNow integration has a known bug resulting in this error message. The product team have been made aware of this and we’re awaiting an update from them on how we plan to resolve this.

Tony

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