Does anyone have prior experience on exporting incidents and investigation from InsightIDR to ServiceNow ticketing system? May I know if there are something that needs to be specifically configured or I need to take note of?
We reference the integration here: ServiceNow | InsightIDR Documentation
Currently the servicenow guy am talking with created a REST based for this on his side and provided me with the URL and the basic authentication. Just that if we tried to export the Incident details to ServiceNow it always says “Exporting to ServiceNOW Ticketing Failed”. No errors on the communication going to the URL as we opened any outbound communication from the collector in use.
Also tested the details given by the SNOW guy thru postman, it works as expected and a ticket was created in SNOW.
Any suggestion is much appreciated.