I’m having trouble with InsightVM where the console is not updating, although the scan engine updates just fine. I’ve attempted a manual update but the issue persists. Update show 0 Downloaded | 0 Approved | 0 Applied | 0 New. I also deleted the “stagingFileData” and “Pending” from /opt/rapid7/nexpose/updates, restarted the console, and checked the logs but found no clear indicators of the problem. Has anyone faced a similar issue or have suggestions on how to resolve this?
Hi @psingh1,
Did you manage to find a solution to this issue? We are currently facing the same problem, just manually updated and already out of date due to the Patch Tuesday update.
Any suggestions? Same issue. We’re about a month behind.
Initially, I tried removing the directory called ‘pending’ under ‘rapid7/nexpose/updates’ and also removed the directory called ‘stagingFileData.’ After restarting the console service, I monitored the updates (via the nsc.log file). However, the process was taking a long time due to the large amount of data. Ultimately, I decided to perform a repair installation, which resolved the issue."
Hi, We had exactly the same problem and partially resolved it by repairing the installation, but that only updated it to the version of the installer files used in the repair. After the installation the console then remained stuck on this new version and hasn’t updated since early December - did yours continue to update after the repair? I have a ticket logged with R7 about this, so if yours has the same problem then it maybe there is a more general issue of some kind.
Thanks,
Did you end up getting a solution to this problem? I ran into this as well about a month ago and they stated that support is currently looking into a bug. However, I would imagine if this was a widespread issue that this would have gotten resolved a lot quicker than this as it has been an ongoing issue for me for about a month. I did a rebuild of my security console and it stayed up to day for a little over a week and just went back to not updating again.
Hi Emaz, Sorry, I should have updated this topic with the answer!
Ultimately it turned out to be a licensing issue at Rapid7’s end. Although the licensing all appeared fine in the console and logs, R7 ended up resetting the license at their end which resolved the issue and it’s been OK since. My case number for this was 08810101 - if you point support to this case then maybe they’ll be able to check that and see if it’s the same problem for you.