Environment: Cloud/On-Premise
Actions:
This new plugin enables an InsightConnect workflow to manage all aspects of a Connectwise Ticket and Ticket notes. Below are some of the most popular plugin’s actions and use cases.
Create Ticket
This action allows you to create a new Ticket. CompanyID, Status, and Summary are the only required fields.
Use Case:
When InsightConnect receives a new incident from IDR or IVM, a new ticket is created for a team to pick up.
Create Ticket Note
This action is used to create a new ticketNote.
This action allows you to create a new Ticket Note which is attached to an already created Ticket. TicketID and the note details are the only required fields.
Use Case:
As a security Admin, I want to add additional notes to a ticket to help triage the issue.
Connection:
The connection configuration accepts the following parameters:
- client_id
- company
- private_key
- public_key