Has anyone experienced this issue?
Connect: Connecting...
rapid7/ConnectWise:1.0.1. Step name: create_ticket
Connection test failed! Connection error. Please make sure that your API key and Sdp Base URL are correct
Traceback (most recent call last):
File "/python/src/icon_connectwise/connection/connection.py", line 28, in test
self.api_client.get_tickets()
~~~~~~~~~~~~~~~~~~~~~~~~~~~^^
File "/python/src/icon_connectwise/util/api.py", line 36, in get_tickets
return self.make_json_request(
~~~~~~~~~~~~~~~~~~~~~~^
method="GET",
^^^^^^^^^^^^^
...<8 lines>...
),
^^
)
^
File "/python/src/icon_connectwise/util/api.py", line 192, in make_json_request
response = self.make_request(
method=method, url=url, params=params, data=data, headers=headers, json_data=json_data
)
File "/python/src/icon_connectwise/util/api.py", line 168, in make_request
raise PluginException(
...<2 lines>...
)
insightconnect_plugin_runtime.exceptions.PluginException: An error occurred during plugin execution! Something unexpected occurred. Check the logs and if the issue persists please contact support. Response was {
"code": "Unauthorized",
"message": "Incorrect or disabled client ID"
}
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/usr/local/lib/python3.13/site-packages/insightconnect_plugin_runtime/plugin.py", line 426, in handle_step
output = self.start_step(
input_message["body"],
...<5 lines>...
connection_test_type=connection_test_type
)
File "/usr/local/lib/python3.13/site-packages/insightconnect_plugin_runtime/plugin.py", line 696, in start_step
output = func()
File "/python/src/icon_connectwise/connection/connection.py", line 30, in test
raise ConnectionTestException(
...<2 lines>...
)
insightconnect_plugin_runtime.exceptions.ConnectionTestException: Connection test failed! Connection error. Please make sure that your API key and Sdp Base URL are correct