There are some fields missing from the options in the SNOW plugin, can we request a couple more?
It would help to fully automate the ticket creation. You may know already how to close a ticket it requires close notes, blah blah, etc.
source of information
Call back number
Tried my idea to simply create a CI and then read it… to give up the field names snow does understand. This didn’t work.
When I read the incident using that particular action it comes back with empty.