There are some fields missing from the options in the SNOW plugin, can we request a couple more?
It would help to fully automate the ticket creation. You may know already how to close a ticket it requires close notes, blah blah, etc.
source of information
Call back number
Tried my idea to simply create a CI and then read it… to give up the field names snow does understand. This didn’t work.
When I read the incident using that particular action it comes back with empty.
Hey @hayden_redd, we just released version 5.0.1 of the plugin which should now include
additional_fields which will allow you to define other/customer fields when creating an updating a ServiceNow Incident: https://extensions.rapid7.com/extension/servicenow#Documentation-Technical-Details-Actions-Create-Incident
Since ServiceNow is so customizable, we wanted to make sure the most common fields were made readily accessible/definable and then with this change you get the flexibility of any other fields in scope. Hope this helps!
nice! my problem is the fields just wont take… snow just ignores my additional fields like Call back number, etc.