ServiceNow field mapping

InsightVM
1

Hello Everyone,

I was wondering how other administrators have configured their ServiceNow Field mapping in Rapid7 InsightVM.

My settings are:

short_discription title = $SOL_NAME
Discription field= Project $PROJ_NAME , affected assets: $ASSET_NAME_LIST
Comments field = $VULN_ID_LIST

But i noticed that some solution names do not fit as a incident title, does anyone have some tips or suggestions?

2

SNOW usually has a text cap on the description which will cut off the info if you have a lot of assets in the list so I usually have the description say to reference the comments. Then I typically put this nicely formatted HTML into the comment field:

[code]
<p><strong>Project Name</strong> <br /> $PROJ_NAME</p>
<p><strong>Solution</strong> <br /> $SOL_NAME</p>
<p><strong>Additional Information</strong> <br /> $SOL_ADDL_INFO</p>
<p><strong>Solution Steps</strong> <br />$SOL_FIX</p>
<p><strong>Solution URL</strong> <br /> <a href="$SOL_URL" target="&rdquo;_blank&rdquo;">$SOL_URL</a></p>
<p><strong>Asset List</strong> <br /> $ASSET_IP_LIST</p>
/code]
1 Like
3

Didn’t know i could do that, will test it right away.

And what are the best practices for naming the ‘short_discription’ field?

4

$SOL_NAME is actually a pretty good field for the short description as the ticket itself is scoped per solution

5

oke, last question, how did you set up the solution status mapping for

Awaiting verification and Will not fix ?