Phone System Reboots during discovery scan

InsightVM
1

We use Nextiva VOIP phones in our current environment. Every time IVM runs a discovery scan, the phones reboot.

Anyone else faced a similar issue?
Please suggest a fix. I appreciate it!

2

I would suggest looking at the scan results and finding the port that was discovered for those devices and try excluding that port from the discovery portion of the scan template.

3

Aahuja,

You could try excluding port 5060 & 5061 TCP&UDP from the discovery scans. 5060 & 5061 are the usual default ports the phones use to connect to you VoIP phone system.

Ben

4

Thanks Ben!
This seems to have worked for me.
I went to our VOIP’s website and pulled up the ports they use.

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