# InsightVM Scan Engines Not Responding **URL:** \ **Category:** InsightVM\ **Tags:** InsightVM\ **Created:** [December 5, 2024, 8:49pm UTC](https://discuss.rapid7.com/t/insightvm-scan-engines-not-responding/45677 "2024-12-05T20:49:11Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![KongKlasher](https://discuss.rapid7.com/letter_avatar_proxy/v4/letter/k/3ab097/32.png) [@KongKlasher](https://discuss.rapid7.com/u/KongKlasher)\ **Post date:** [December 5, 2024, 8:49pm UTC](https://discuss.rapid7.com/t/insightvm-scan-engines-not-responding/45677/1 "2024-12-05T20:49:11Z")
Good afternoon, Yesterday, the updates for the console and scan engines attempted to download and I later got a notification that one or more of the updates failed. I went to the Engines page to check on the statuses of each one and in attempt to troubleshoot the issue, I set the communications method from Console to Engine to Engine to Console, which I later realized may have been a huge mistake as after I rebooted the console. I was no longer able to get the scan engines to respond and could no longer scan, period. ![image](https://forum-uploads-hub-prod-1-us-east-1-rapid7-com.s3.dualstack.us-east-1.amazonaws.com/original/2X/9/9ea6e1c5727c077761ad34aefcc9227ec8219c33.png) I’m thinking that I might need to remote into the scan engines and try to see if I can figure out how to reverse what I did earlier so they communicate again with the console. Any ideas or anyone see this happen before? ---
**Author:** ![mblough](https://discuss.rapid7.com/letter_avatar_proxy/v4/letter/m/779978/32.png) [@mblough](https://discuss.rapid7.com/u/mblough)\ **Post date:** [December 5, 2024, 10:29pm UTC](https://discuss.rapid7.com/t/insightvm-scan-engines-not-responding/45677/2 "2024-12-05T22:29:03Z")
Yes, remoting into the scan engines will be your best bet for troubleshooting. Could be as simple as cycling the Scan service.